Privacy Policy

01 Introduction

pkr98 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in full detail how pkr98 collects, stores, processes, and protects your personal information, and explains the rights you have in relation to that information under applicable data protection law.

pkr98 operates as an online casino and sports betting platform serving players primarily based in Pakistan. Our platform supports cricket betting, live casino games, slots, Money Wheel, Fishing Yi Lu Fa, and a range of other entertainment products, all transacted in Pakistani Rupees (PKR) via local and international payment channels.

We handle personal data responsibly and only for clearly defined, lawful purposes. We do not sell your data, we do not share it without a legitimate reason, and we give you clear tools to understand and control what data we hold about you. If at any point you have a question about this policy, our support team is available 24 hours a day, 7 days a week via live chat on the platform.

02 Personal Data We Collect

pkr98 collects the following categories of personal data from players and platform visitors. We collect only what is necessary — no more.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is submitted as part of a government-issued identity document for KYC purposes.

03 How We Collect Your Data

pkr98 collects your personal data through the following channels and interactions:

• Account registration: When you create a pkr98 account, you provide your name, date of birth, mobile number, email address, and city of residence directly to us through the registration form.
• KYC verification: When you submit identity documents (CNIC, passport, or proof of address) to complete the mandatory age and identity verification process, that information is collected and stored securely.
• Deposits and withdrawals: When you make a transaction via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or cryptocurrency, our payment processing partners provide us with the reference data necessary to record and reconcile your transaction.
• Platform usage: As you use the pkr98 platform — placing bets, playing games, navigating between sections — our servers automatically log technical and usage data including your IP address, device details, and session activity.
• Support interactions: When you contact our support team via live chat or email, the content of those interactions is recorded and stored as part of your account record.
• Cookies and similar technologies: When you visit pkr98.ws, our platform uses cookies to maintain your session state and, with your consent, to collect aggregate analytical data about how the platform is used. See Section 7 for full cookie details.

04 How We Use Your Personal Data

pkr98 uses your personal data solely for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account creation and management: To register your account, maintain your player profile, and deliver the pkr98 gaming and betting services to you.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years before allowing access to real-money gaming features, and to verify your identity as required by regulatory obligations.
• Payment processing: To process deposits into and withdrawals from your pkr98 account in PKR via your chosen payment method, and to maintain accurate financial records of all transactions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling and to administer deposit limits, loss limits, cooling-off periods, and self-exclusion tools that you activate from your account dashboard.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance and regulatory purposes.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) laws, gaming licence conditions, tax reporting obligations, and any other legal requirements applicable to pkr98's operations.
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, game selection, and the overall player experience.
• Marketing communications: To send you promotional offers, bonus notifications, and PSL season promotions where you have consented to receive such communications. You may withdraw marketing consent at any time from your account settings.

05 Legal Basis for Processing

pkr98 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to enter into and perform the contract between you and pkr98 — including account registration, payment processing, and service delivery — is carried out on the basis that it is necessary to fulfill that contract.
• Legal obligation: Processing required to comply with applicable laws — including KYC age verification, AML record-keeping, regulatory reporting, and fraud investigation — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics is carried out on the basis of pkr98's legitimate interests in operating a safe and lawful gaming platform, provided those interests are not overridden by your data protection rights.
• Consent: Processing for non-essential cookies and direct marketing communications is carried out on the basis of your freely given, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Data Sharing & Third Parties

pkr98 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only in the circumstances described below, and only to the minimum extent necessary:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency network processors receive the transaction reference data required to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• KYC and identity verification providers: Specialist third-party KYC providers may process your identity documents and biometric data solely for the purpose of verifying your identity and age. These providers are bound by strict data processing agreements with pkr98.
• Fraud prevention and security services: Anonymised or pseudonymised technical data (such as IP address patterns and device fingerprints) may be shared with fraud prevention services to protect the platform and all players from fraudulent activity.
• Regulatory and law enforcement authorities: pkr98 may be legally required to disclose player data to gaming regulators, financial intelligence units, or law enforcement agencies in connection with AML investigations, fraud inquiries, or other lawful requests. pkr98 will not disclose more data than is legally required in such circumstances.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of pkr98's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and given the option to close their account if they do not wish their data to be transferred.

07 Cookies & Tracking Technologies

pkr98.ws uses cookies and similar technologies to ensure the platform functions correctly and to understand how players use the site. The following types of cookies are used:

pkr98 does not use advertising cookies, remarketing pixels, or cross-site tracking technologies of any kind. You can manage or delete cookies via your browser settings at any time. Note that disabling essential or security cookies will prevent you from logging in to the platform.

08 Data Security

pkr98 implements a layered technical and organisational security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your browser or app and the pkr98 servers is protected by 256-bit SSL/TLS encryption. The pkr98.ws domain operates exclusively over HTTPS.
• Encryption at rest: Sensitive personal data, including identity document records and financial information, is stored using AES-256 encryption in pkr98's database infrastructure.
• Access controls: Access to player data is restricted to authorised pkr98 staff on a strictly defined need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Security audits: pkr98 conducts regular internal and third-party security audits, vulnerability assessments, and penetration tests on its platform infrastructure.
• Incident response: In the event of a data security incident that poses a risk to your rights, pkr98 will notify affected players without undue delay and will take all required steps to contain, investigate, and remediate the incident.
• Two-factor authentication: pkr98 strongly recommends that all players enable two-factor authentication (2FA) on their accounts. 2FA is available to all players at no charge and adds a critical additional layer of account security.

09 Data Retention

pkr98 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Personal data associated with an active pkr98 account is retained for the duration of your account's active status, plus a minimum of five years following account closure.
• KYC and identity documents: Identity verification documents are retained for a minimum of five years following account closure in compliance with applicable anti-money laundering regulations.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years and may be retained for longer periods where required by applicable tax or financial reporting law.
• Support communications: Live chat transcripts and email correspondence are retained for a minimum of three years following the date of the interaction, for dispute resolution and quality assurance purposes.
• Technical and usage logs: Server logs, IP address records, and session data are retained for a maximum of 12 months for security and fraud prevention purposes, after which they are securely deleted or anonymised.
• Marketing preferences: Records of your marketing consent or opt-out are retained for the duration of your account and for three years following account closure, to demonstrate compliance with applicable marketing regulations.

After the applicable retention period has elapsed, pkr98 will securely delete, destroy, or permanently anonymise your personal data so that it can no longer be associated with you as an individual.

10 Your Data Rights

As a data subject, you have the following rights in relation to the personal data that pkr98 holds about you. These rights may be subject to certain limitations under applicable law, particularly where data processing is required for legal compliance or regulatory obligations:

• Right of access: You have the right to request a copy of the personal data that pkr98 holds about you. pkr98 will respond to verified access requests within 30 days.
• Right to rectification: If any personal data pkr98 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account details such as your registered mobile number or email address, you can update these directly from the account settings panel.
• Right to erasure: You may request that pkr98 delete your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to pkr98's legal data retention obligations — we cannot erase data that we are required by law to retain.
• Right to restriction: You may request that pkr98 restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to data portability: Where processing is carried out on the basis of your consent or for contractual performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of pkr98's legitimate interests. pkr98 will comply unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children & Minors

The pkr98 platform is strictly for adults aged 21 years and above. pkr98 does not knowingly collect personal data from any individual under the age of 21, and does not permit anyone under 21 to register an account or access real-money gaming features on the platform.

pkr98 enforces mandatory KYC age verification on all accounts before any withdrawal is processed. Where pkr98 has reason to believe that an account has been registered by or on behalf of a person under 21 years of age, the account will be suspended immediately pending verification. If age verification confirms the player is underage, the account will be permanently closed, all deposits will be returned (net of any bonus credits activated), and all winnings will be forfeited.

If you believe that a minor has registered an account on pkr98 or that pkr98 has inadvertently collected personal data from a minor, please notify the pkr98 support team immediately via live chat so that the account can be reviewed and the data deleted without delay.

12 International Data Transfers

pkr98 operates under an internationally issued gaming licence and may process and store personal data on servers located outside of Pakistan. Where personal data is transferred to a country that does not provide the same level of data protection as Pakistan, pkr98 will ensure that appropriate safeguards are in place to protect your data, including:

• Data processing agreements with recipient organisations that incorporate internationally recognised data protection clauses and obligations.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection by relevant international standards bodies.
• Technical safeguards including end-to-end encryption for data in transit and AES-256 encryption for data at rest, applied regardless of the geographic location of the server.

pkr98's third-party payment partners (JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank) operate primarily within Pakistan and are subject to applicable Pakistani financial regulations, including data security requirements issued by the State Bank of Pakistan.

13 Changes to This Privacy Policy

pkr98 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The following procedure applies to amendments:

• Material changes to this Privacy Policy — those that significantly affect your rights or how we use your data — will be communicated to registered players via a notice displayed upon next login to the platform, with a minimum of 7 days' advance notice before the changes take effect.
• Minor changes — such as typographical corrections, clarifications, or formatting updates that do not alter the substance of the policy — may be made without advance notice.
• The effective date displayed at the top of this document will be updated to reflect the date of the most recent amendment. We recommend reviewing this Privacy Policy periodically to stay informed of any changes.
• Continued use of the pkr98 platform after the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with the revised policy, you should cease using the platform and close your account.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkr98 handles your personal data, please contact the pkr98 data support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week from the pkr98 platform dashboard. This is the fastest channel for privacy queries and data rights requests.
• Email (no-reply): support@pkr98.ws — please include "Privacy Request" in the subject line of your message so it is routed to the correct team.
• Response time: pkr98 aims to acknowledge all privacy-related requests within 48 hours and to resolve them fully within 30 calendar days. Complex requests involving data exports or erasure may take longer, in which case pkr98 will notify you of the expected timeline.